Hiring a roofing company is one of the biggest decisions any homeowner can make. Without a solid roof, your entire home, including its very foundation, is at risk. So, whether your roof needs minor repairs or an entire replacement, make sure you are going through all the proper steps to get the job done right.
Get Recommendations from Your Community
One of the best places to start when looking for a roofing company is your local community. Social media has created a great platform for short listing companies without having to spend days arbitrarily pulling names out of a hat. Try to get several recommendations and notice if any seem to come up more often than others. But avoid the temptation of hiring a roofer based on recommendation alone. This is your house. It’s up to you to make the decision that’s best for you.
Check Online Reviews
Once you’ve narrowed down your list of companies to 5 to 10 names, check their online reviews. Generally speaking, customers are more likely to take the time to write a review if they have had a negative experience. If they do, they tend to be brutally honest. If the companies you are looking up have a lot of positive reviews, that is a good sign. However, if you notice nothing but negative reviews, cross them off the list.
Don’t Rush Into Anything
After doing a little background research, create a manageable list of roofing companies to work with as you attempt to narrow down your search to the best one. You’ll need to make some calls to ask questions, set up appointments for inspections, and receive quotes. Then when you’ve finally made your selection, you will need to schedule the actual service. These steps take time, patience and commitment. A quality roofing job should never be rushed.
Ask About Licensing and Insurance
As you contact the roofing companies on your list, you want to know that they have the proper licensing and insurance. Roofing is a dangerous job. A responsible company will carry the necessary insurance to cover their employees in case they suffer a job related injury. They will also carry insurance to cover potential damage to your home, as well. Quality roofers should carry licenses, even if your area doesn’t require them to. This shows they take pride in their work.
What About Certifications and Training
Some roofing jobs require specialized training. Depending on the shingles you choose, the manufacturer may require roofers to complete a training program before approving them to perform the installation. So, make sure you discuss training and certifications with your roofing company. Your roofer should be able to produce evidence that they are qualified to complete the job to your expectations.
How Much Experience Do They Have
The same principles apply to choosing a roofer that apply when choosing a surgeon. You want someone who knows what they are doing. The fact is that experience is the best teacher. Someone starting a new roofing company may have fundamental knowledge of the industry, but they haven’t sharpened their skills yet. The professionals at Citadel Roof & Building Maintenance have more than 15 years experience in the roofing and building maintenance industry. They understand the unique challenges of residential projects, as well as highly complex industrial and commercial jobs. They believe the client knows best and will work with you to make sure your roofing project meets your needs.
What Kind of Warranty Do They Offer
Most products (such as shingles) come with their own warranty. But that only covers any defects or problems with the item itself. What if you have a concern about the work? Talk to the roofing companies about any warranties they offer on the construction they do. This will tell you a lot about the confidence they have in themselves.
Ask For a Quote
Eventually, you will find yourself left with only a handful of companies to choose from. Ask them to come to your house to perform an inspection and offer a quote. If you find a wide range of prices for the exact same job, ask why. A “low ball” quote could be a red flag of a company willing to cut corners. Your quote should be transparent, and any roofing company should be able to explain the breakdown of charges.
When you’re selecting a roofing company, be on the lookout for any signs that the company may use unscrupulous business practices. If they avoid giving you anything in writing, won’t create a contract, or request cash only payments, walk away! This leaves you with no paper trail and gives the company zero accountability if anything goes wrong. Make sure you feel comfortable working with whomever you select and keep all paperwork in case you need to refer back to it in the future.