When looking for a contractor to work on the inside or outside of your home, it is important that they have the necessary expertise and experience. Working with a shoddy contractor could make the problems worse. Any savvy homeowner will want to check the Better Business Bureau just to ensure that they’re working with someone who is reputable and can be trusted. It is hard to manipulate the reviews on BBB. Even if you fake a couple of positive reviews, it will be hard to get rid of the negative reviews. There are a couple of reasons why you should hire a BBB accredited gutter installer and in this article, we’re going to highlight some of them.
Learn their Background
While their website will be a good place to start, you can still learn about the company or gutter installer you intend to work with through BBB. BBB ensures that businesses listed on their website are extensively researched. A company that is accredited obviously has a good reputation in the community that it serves. Such a contractor will have been in business for a long time and the reviews will be unbiased. If you’re looking to research the background of the gutter installer, BBB is usually a good place to start.
Complaint History
A disgruntled customer will ensure that everyone knows about their experience with a company. Although a satisfied customer may not leave a review, one that is not pleased with the service will go the extra mile to make sure that everyone knows. They will do all it takes even if it means opening an account.
Most of the complaints on BBB are for moving companies but you can still get disgruntled customers complaining about gutter installers. BBB has a detailed system that is used to resolve the complaints of the customers. A good gutter company should make the effort to resolve the complaints by the customer. You should move on to the next company if the complaints are too much.
Viewing The Grade
BBB has a grading system for companies that takes a couple of factors into consideration. It can be hard to for installers with a B grading when there are a couple of companies that have A+ ratings, the highest in the system. You shouldn’t even bother checking out companies that are below C when looking for gutter installers.
Makes Shortlisting Easy
When you’re doing research on the internet, you could be met with a couple of options. Sometimes you will be left with 2 or 3 very good companies and you can’t think of a deal-breaker. You can check out the companies on BBB. A company with a good rating on the platform is usually a good sign. Those that are not there should be a cause of concern. Anyone that runs a service business knows just how important it is to be on a platform like BBB. Sometimes all the companies you’ve shortlisted will have the same rate for the cost of gutters and the BBB accreditation will be the deal-breaker.
Tough Compliance Rules
For a company to be accredited on BBB, there are some standards they’re supposed to uphold. BBB has a thorough due diligence process which ensures that only legitimate and trustworthy companies are being allowed on the site. This will save you hours of doing research on individual companies. You can save yourself the trouble by going to BBB straight when looking for a gutter installer. You can narrow the search further by only working with companies with A+ grading. It is then that you can check out their sites and find out about their values and the pricing structure.
Why You Should Check BBB
A company must pledge to comply with BBB’s Code of Business Practices before they’re fully accredited. Such values include honesty, transparency, and demonstrating a willingness to take care of customers’ complaints. A company that refuses to take the pledge might not be the right one for the gutter repair or installation. You need to work with a company that puts the customer first and goes out of its way to provide a satisfaction guarantee.
To sum it up, you will still want to investigate the gutter installer further even if they’re accredited with BBB. You want to make sure they’re the right fit for the gutter problem that you could be having. You can reach out to them and ask for references just to be sure you’re working with a reliable installer.
