When you are looking to hire an AC company to maintain or repair your appliance, you shouldn’t hire just any company you come across—you should hire the very best.
Besides this giving you peace of mind that your appliance will receive the best service, you are also sure that the company is following the right code of ethics and safety measures, so you are sure that no one will get hurt or your house catch on fire after the AC service.
What should you consider when hiring an AC company? There are plenty of things you should consider, with the most common ones being:
There is no way an inexperienced company will provide good AC services.
In fact, hiring an inexperienced company is synonymous with visiting a medical clinic run by a recent graduate or intern. You wouldn’t trust them with your life, would you?
The same way you wouldn’t, you also shouldn’t trust your AC and the comfort of your house to an inexperienced technician.
What do most homeowners do when they are looking to hire an HVAC company? They run to Google and contact the first company that pops in the search results. Don’t do this.
It’s good to research, but you should be strategic about it. The best way to go about it is to contact 5 or more companies that show up in the search results.
For example, when you search for AC repair in Orlando FL, go through the companies’ websites on the results page, pick their contact details and schedule a meeting.
During the meeting, ask them about their work experience and the services they provide. To verify that the company is experienced, ask for referrals of the people that the company has recently worked with.
Most homeowners will pick the contact details of the referrals but won’t call them. Don’t be one of these homeowners. You should get in touch with the given references and ask them about their experience with the company.
It’s after you have talked to the referrals that you should make your decision. Of course, you should work with the most experienced company.
It might sound absurd that you should base your hiring decision on whether the company has a physical office, but it’s vital that the company has a physical address as this is where you can find them when you need them or have a complaint.
Remember, AC work involves allowing a stranger into your house, and sometimes you even ask the technician to come to your house when you aren’t at home.
A dishonest technician might pick a valuable piece of jewelry or any other expensive item. They might also break an expensive item that you need to fix.
You can’t solve these issues over the phone or email, can you? You need to visit the company’s offices.
A great way to tell whether the company has a physical office is to ask to visit them. If the company is hesitant for you to come over, you have a reason to worry.
When you are in the office, be keen on how the office looks and staff conduct themselves. Remember that there are plenty of rental offices where someone can rent an office for a few hours or days to close deals.
To confirm that this is the case, confirm that the office is fully branded with the company’s colors and logo. You also should talk to the receptionist and other staff to gauge their knowledge about the company.
To be on the safe side, you want a company with a permanent physical office address so if the company doesn’t have it, move on to the next one.
How much is the company charging you for the AC repair service? You should be cautious about this.
Before you schedule a meeting with the various AC companies, research the standard prices in the area. If you come across a company charging a price that is way too low than the standard price, you have a reason to worry, as they are most likely inexperienced and won’t give you the exemplary service you are looking for.
At the same time, you should be worried when a company quotes a price that is too high than the standard price as you might be paying for their brand, or they might be ripping you off.
An ideal company is one that is experienced enough and charges you a median price.
A reputable company delivers what it promises, and you don’t want to be stuck with a dishonest AC company.
A company might be experienced, but if there are claims of providing poor service, stealing from clients, or having a bad attitude, you should stay away from it.
An excellent way to tell whether the company is reputable and an ideal fit for you is to read online reviews. You can also gather plenty of valuable information from asking the referrals about their experience with the company in question.
Training and certification
You should never let an uncertified professional touch your AC, as they will most likely ruin it. During the interview, ask the company representative whether their technicians have taken any training from a recognized HVAC systems institute. Even when the answer is affirmative, don’t take the company’s word. Ask to see these certificates and confirm they are legit.
You also should confirm that the technicians have a North American Technician Excellence Certification.
The technicians are given this certification after passing rigorous examinations, so if the technicians are certified, you are sure that they are well versed with the latest AC best practices and will service your AC as per the latest AC technology.
License and insurance
The final thing you should pay attention to is the company’s authorization to work in your area. You don’t want to work with a company that isn’t authorized by the regulatory bodies to provide its services in your area, do you?
The AC is an expensive unit, and plenty of things can go wrong during the repair. The AC can drop and get damaged, and in other cases, the AC technician can get injured while working.
To ensure that the liability doesn’t fall on you in the event of an accident, ensure that the AC company is insured. And don’t take the company’s word. Ask to see the insurance certificate and confirm that it’s genuine.